A new member of staff has joined the team and I want to add a new user but I’m not sure how to?
As the administrator of the service to log into our self-service hub here https://management.bankersalmanac.com/vss-web and select add user. All you’ll need to add is their email address and name, and to click the add button. We’ll send them an email with all the instructions on what to do in it.
A user has forgotten their password and I want them to access the service?
As the administrator of the service to log into our self-service hub here https://management.bankersalmanac.com/vss-web and select manage users. In the top right hand corner of the users list, type in the email address you are looking for. Select the user account and open it’s setting and select reset password so the user can reset their password.
I added a user but they have not received an email
The first thing to do is to check your bulk/junk email folder as the email might have ended up there. If that doesn’t work then get your administrator to log into our self-service hub here https://management.bankersalmanac.com/vss-web and select manage users and to resend you activation email.
When I try to add a user I get the error which says this user already exists. I have not added the use, what should I do?
As the administrator of the service to log into our self-service hub here https://management.bankersalmanac.com/vss-web and select manage users. In the top right hand corner of the users list, type in the email address you are looking for. The account will have a status of either active or pending. Select the user account and open it’s setting and if the user is pending then resend the activation email, if they are active then select reset password so the user can reset their password.
How do I delete the user account of a person who is no longer with the company.
Ask the administrator of the service to log into our self-service hub here https://management.bankersalmanac.com/vss-web and to select manage users. The administrator will be able to see all the users of the service and will be able to delete the user account.